The video below goes over how to setup offline alerts for a controller or modules underneath a controller within Portal 2.0. This video and others can be found at our Growlink University webpage.
Audio Transcript:
Hey, this is Josh with Growlink, and in today's walkthrough we'll be going over how to set up offline alerts for your controller and modules that are set up underneath your controller.
To do so, you'll log into portal 2.0, and then go to the settings tab in the left hand side.
From there, you'll select the controller, and for our controllers, you'll click the profile button for your specific controller.
Within the controller profile, there is a status notification emails field. If you input your email address or if you input your phone number, this will send an email or an email to SMS message to your phone anytime that your controller goes longer than 20 minutes without talking to our device cloud.
This can be vital to ensuring that the controller is operational and notify you of things like network outages, power outages, and things that would affect how the controller is functioning.
It's prudent to mention that if you set up the offline alerts to send to a phone number, that you also set it up to send to an email address because those get sent through your phone provider's email to SMS Service, and that can be blocked or deferred by your phone provider by up to 24 hours. For this reason, we highly recommend that you always use an email address for these offline alerts. Once you have these added, you'll hit the save changes button in the profile tab.
For modules such as the ESM underneath this PIC. If you click the icon of three dots, you'll be able to hit the edit button underneath this ESM, and there will be a toggle called Enable Offline Alerts for this module. This is similar to the status notifications field on the controller where if you enable this toggle and save your changes, If this ESM does not submit data to our device cloud for longer than 20 minutes it will send an alert to the email address set or the phone number set in your status notifications email field set in the controller profile of your controller to notify you of that lack of data.
This can be helpful to help you understand if there's a power outage that's affecting the ESM or a loss of a network connection, just another layer by which you can notify your personnel of a potential outage. Once that's done, tap the update controller button and that config will get pushed down to the controller.
This concludes how you would set up offline alerts for your controller or modules set up underneath your controller within Portal 2.0.